Privacy Policy

Spa Country Privacy Policy

Effective Date: August 12, 2025

Welcome to Spa Country! We’re committed to protecting your privacy and ensuring transparency in how we collect, use, and safeguard your information.

1. Who We Are

Spa Country is a locally owned hot tub sales, service, and repair business serving Edmonton and surrounding communities. We also operate an online store offering water care products and filters with free delivery on orders over $100 (Spa Country).

2. Information We Collect

Account & Contact Information: When you create an account, sign in, or contact us, we may collect your name, email, phone number, and any additional details you provide, such as via contact forms or support inquiries (Spa Country).
Order & Transaction Data: If you place orders through our online store, we may collect transaction details such as products purchased, billing/shipping information, and payment-related data.
Usage & Technical Data: We use cookies and similar technologies to analyze website traffic, manage sessions, and optimize your experience. This includes data such as IP address, browser type, site navigation, and aggregated user behavior (Spa Country).
reCAPTCHA & Security Tools: Our website uses Google reCAPTCHA to protect against automated abuse. Google’s Privacy Policy and Terms of Service apply in these contexts (Spa Country).

3. How We Use Your Information

Deliver and improve our website, services, and customer experience (e.g., processing orders, responding to requests, maintaining user accounts).
Send newsletters, promotions, or updates if you’ve opted in during account creation (Spa Country).
Analyze website usage to understand user behavior and enhance functionality or offerings.
Protect our site and users from spam, bots, or malicious activity through security tools like reCAPTCHA.

4. Cookies & Tracking

We use cookies to aggregate site usage data and improve performance. You can choose to accept or decline cookies via the cookie banner (Spa Country). Declining may affect some site functionality.

5. Third-Party Services & Sharing

Service Providers: We may share your information with trusted third parties who assist in delivering our services (e.g., hosting, email communications, shipping, analytics).
Security Tools: When reCAPTCHA is triggered, Google processes the necessary information as described in its policies (Spa Country).
We do not sell your personal data.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes described—such as order fulfillment, site maintenance, or email communications. After that, your data is deleted or anonymized, unless retention is required by law.

7. Your Rights

Depending on applicable laws (including Canada’s PIPEDA), you may have rights to:

Access the personal information we hold about you.
Correction of errors or inaccuracies.
Deletion, where legally permissible.
Opt-out of marketing communications or cookie tracking.

To exercise these rights, contact us at info@spacountry.ca or call (780) 433-2771, and we’ll guide you through it.

8. Data Security

We implement industry-standard technical, administrative, and physical safeguards to protect your information. However, no system is completely secure; we cannot guarantee absolute protection.

9. Children’s Privacy

We do not knowingly collect personal information from individuals under 13. If we become aware of such data, we will promptly delete it, unless otherwise required by law.

10. Cross-Border Transfers

As a Canadian business, we generally process and store data within Canada. If any information is transferred internationally (for example, for analytics or support), we ensure it's protected in line with applicable privacy standards.

11. Changes to This Policy

We may update this Privacy Policy over time. Any significant changes will be posted on our website with a revised “Effective Date.”

12. Contact Us

Spa Country
108 Provincial Avenue, Sherwood Park, Alberta T8H 0L8, Canada
Phone: (780) 433-2771
Email: info@spacountry.ca